Frequently Asked Questions
Everything you need to know about shopping with Kite Mobile
Are all smartphones sold on Kite Mobile brand new and original?
Yes, every device sold on our platform is 100% authentic, brand new, and comes in original manufacturer packaging with all standard accessories included.
What is your return policy for electronic devices?
We offer a 14-day return policy for unopened items. If the device is defective, you can initiate a return or exchange within 30 days of purchase under our Kite Care warranty guarantee.
How long does shipping take for mobile phones?
Standard shipping typically takes 3-5 business days. We also offer express 24-hour delivery for select metropolitan areas if the order is placed before 2:00 PM.
Do the phones come with a manufacturer's warranty?
Absolutely. All our electronics come with a standard 12-month manufacturer's warranty. We also offer optional extended protection plans at checkout for accidental damage.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, Amex), PayPal, and offer flexible installment plans through services like Klarna and Afterpay.
Can I track my order once it has been shipped?
Yes, once your order is dispatched, you will receive an email and SMS with a tracking number and a link to monitor your package's progress in real-time.